{"id":689,"date":"2020-02-20T12:02:09","date_gmt":"2020-02-20T12:02:09","guid":{"rendered":"https:\/\/www.sharepoint13.org\/?p=689"},"modified":"2020-02-20T12:18:58","modified_gmt":"2020-02-20T12:18:58","slug":"microsoft-teams-your-account-is-blocked","status":"publish","type":"post","link":"https:\/\/www.sharepoint13.org\/?p=689","title":{"rendered":"Microsoft Teams: Your account is blocked ?"},"content":{"rendered":"<p>Unable to change to spesific Guest tenants, you receive the error&#160; \u201cYour account is blocked\u201d ? The problem is probably that your account is on the <a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/reports-monitoring\/concept-user-at-risk\">Risky sign-ins<\/a> list in (your tenants) Azure Active Directory.<\/p>\n<p><a href=\"https:\/\/www.sharepoint13.org\/wp-content\/uploads\/2020\/02\/image.png\"><img loading=\"lazy\" decoding=\"async\" title=\"image\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"image\" src=\"https:\/\/www.sharepoint13.org\/wp-content\/uploads\/2020\/02\/image_thumb.png\" width=\"304\" height=\"233\" \/><\/a><\/p>\n<p>As far as I can see you will only experience this behaviour when the other tenant \u2013the Guest tenant, is <a href=\"https:\/\/en.wikipedia.org\/wiki\/Multi-factor_authentication\">MFA<\/a> enabled.    <br \/>Pluss that your user account is flagged on the <a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/reports-monitoring\/concept-user-at-risk\">Risky sign-in<\/a> list, removing it from the list and problem is solved.<\/p>\n<p><a href=\"https:\/\/www.sharepoint13.org\/wp-content\/uploads\/2020\/02\/image-2.png\"><img loading=\"lazy\" decoding=\"async\" title=\"image\" style=\"border-top: 0px; border-right: 0px; background-image: none; border-bottom: 0px; padding-top: 0px; padding-left: 0px; border-left: 0px; display: inline; padding-right: 0px\" border=\"0\" alt=\"image\" src=\"https:\/\/www.sharepoint13.org\/wp-content\/uploads\/2020\/02\/image_thumb-2.png\" width=\"452\" height=\"172\" \/><\/a><\/p>\n<p>Investigating the <a href=\"https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/log-files\">MS Teams client Log<\/a> files located at <strong>%appdata%\\Microsoft\\Teams\\logs.txt : \u2013&gt; <\/strong><\/p>\n<p><em>Thu Feb 20 2020 11:46:08 GMT+0100 (W. Europe Standard Time) &lt;9736&gt; &#8212; event &#8212; Microsoft_ADAL_api_id: 13, Microsoft_ADAL_correlationId: 41b5d93b-7aac-4c58-9094-b3b8e9fd7424, Microsoft_ADAL_response_rtime: 860, Microsoft_ADAL_api_error_code: caa2000c, vdiMode: 0, eventpdclevel: 2,<\/em><\/p>\n<p><em>Thu Feb 20 2020 11:46:08 GMT+0100 (W. Europe Standard Time) &lt;9736&gt; &#8212; info &#8212; https:\/\/api.spaces.skype.com: Login status caa2000c diag:1 <\/em><\/p>\n<p><em>Thu Feb 20 2020 11:46:08 GMT+0100 (W. Europe Standard Time) &lt;9736&gt; &#8212; info &#8212; SSO: Acq token failed with:caa2000c<\/em> <\/p>\n<p>Conclusion was <a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/active-directory\/azuread-dev\/active-directory-authentication-libraries\">ADAL<\/a> local problems, and the Risky sign-in list.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unable to change to spesific Guest tenants, you receive the error&#160; \u201cYour account is blocked\u201d ? The problem is probably that your account is on the Risky sign-ins list in (your tenants) Azure Active Directory.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,51,6],"tags":[44,54],"class_list":["post-689","post","type-post","status-publish","format-standard","hentry","category-azure","category-ms-teams","category-tip","tag-azure","tag-microsoft-teams"],"_links":{"self":[{"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/posts\/689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=689"}],"version-history":[{"count":5,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/posts\/689\/revisions"}],"predecessor-version":[{"id":696,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=\/wp\/v2\/posts\/689\/revisions\/696"}],"wp:attachment":[{"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sharepoint13.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}